Terms & Conditions

Fees & payment

Individual consultations

• A 50% deposit is required at the time of booking to secure your appointment.

• The remaining balance is payable at the time of your appointment.

• Appointments are not considered confirmed until the deposit has been received.

Packages & programmes

• Packages and programmes may be paid in full upfront or by instalment, as outlined at the time of purchase.

• Package payments are non-refundable once commenced, unless otherwise required by law.

• Any unused sessions or inclusions are subject to the package terms and expiry dates provided at purchase.

Fees are clearly communicated at the time of booking. Prices may change from time to time, but confirmed bookings and purchased packages will not be affected.

Cancellation & no-show policy

Appointments are prepared for in advance and reserved solely for you.

• Cancellations or rescheduling within 24 hours of your scheduled appointment time will be charged 50% of the consultation fee.

• Missed appointments (no-shows) will also be charged the full consultation fee.

This policy exists because short-notice cancellations usually cannot be filled and prevent another client from accessing care.

Please refer to our Cancellation Policy for full details.

Scope of practice

Balsam Natural Health provides naturopathic and nutrition support intended to complement, not replace, medical care.

• We do not diagnose medical conditions or prescribe pharmaceutical medications.

• Information and recommendations provided are not a substitute for medical advice from your GP or specialist.

• You are encouraged to continue working with your medical providers as needed.

Where appropriate, we may recommend that you seek further medical assessment or care.

Client responsibility

To support safe and effective care, clients agree to:

• Provide accurate and complete health information

• Inform us of any changes to health status, medications, or supplements

• Take responsibility for decisions made regarding their health

While care is tailored and evidence-informed, individual responses vary and outcomes cannot be guaranteed.

Communication between appointments

Reasonable brief communication (such as clarification questions) may be supported between appointments. More detailed guidance, plan changes, or new concerns may require a booked consultation.

Response times may vary, and urgent concerns should be directed to appropriate medical services.

Privacy & confidentiality

Your personal and health information is handled in accordance with New Zealand privacy law.

Full details are outlined in our Privacy Policy, which forms part of these Terms & Conditions.

Website content

Information on this website is provided for general educational purposes only and is not personalised health advice. Use of website content is at your own discretion and risk.

Changes to these terms

These Terms & Conditions may be updated from time to time. The most current version will always be available on our website. Continued use of our services indicates acceptance of the current terms.

Governing law

These Terms & Conditions are governed by the laws of New Zealand.

Contact

If you have questions about these Terms & Conditions, please contact:

Ranee Hearst
Balsam Natural Health
Email: ranee@balsamnaturalhealth.co.nz
Phone: 027 4394650